Our developers faced countless obstacles learning about fragmentation tools.

Here is how we bridge the gap!

The Solution

25%

Added AI feature to guide our developers to onboarding products, allowing us to increase usage by 25%.

35%

Streamline the steps with one single logging!

incrementing speed by 35%.

15%

Accelerate the process of develop code and resolved consistency issues in production.

Project Overview

Research Categories
Studies Type
Role/Contribution
Time line
Relevant Tools
Cross-Functional Team
Stakeholder Teams
Users

Evaluative interviews, usability testing and Competitive Analysis.
Research Lead, UX Strategist.
5-months usability testing through out internal systems.
UserTesting, Miro, Zoom meeting, team meeting.
UX Researcher, UX Manager, UX Designer
Development Product, Product Managers.
3 users developers  (UserTesting), interviews 15 users (developers).

Brief

Problem statement

We need to understand how best to help developers accelerate the life cycle and migrating code.

Approximate 3k users across the organization, try to get value from products, unfortunately the tool are fragmented, incrementing time for production, making developers login several times and get frustrated.

Business objectives

Increase internal access

Reducing amount of steps and creating an intuitive system.

Prioritized engagement and accelerate code to production.

Reduce time for employees looking in a fragmented system to fix code.

Research overview

I lead research, conducting interviews and usability testing for 5 months through internal system with developers, We were focus in new hires and medium level developers.

Methodology

  • Conducting interviews with stakeholder in the organization, senior and leadership.

  • Allow us to learn from the company and their tool to help developers during the code cycle.

  • We learn from our developers In real life going through the system the issues they faced in deleting code until migration.

  • Tracking usage and asking developers about the functionality of the internal products after iteration.

Artifacts

Persona

Primary Users: Our main users are developers within the company, typically with 3 to 5 years of experience.

Over a period of about five months, we work with this users.

These efforts yielded amazing insights that not only helped the company save resources but also improved the overall work experience for developers.

Journey Map

From onboard products to migrating code!

Ethnographic

I gather all the frictions high level from usability testing to communicate effective to stakeholders

These infographic was a great well to communicate insights seeing the developers going to a shopping store and start getting tools they will need to produce code.

The Challenge

Aimed to help stakeholders understand our data!

As a UX Researcher, I was challenge to help stakeholders understand about the data from our studies.

I aimed to help stakeholders understand our data.

They had no prior experience with studies from our UX team!

My approach:

  • Foster collaboration through early and frequent communication.

  • Invite stakeholders to watch usability testing with minimal tools to observe real-life frictions.

  • After each session, we use Mural to capture stakeholders ideas and frictions for iteration.

( Graphic) explain How I connected two rooms and open Mural for collaboration.

The Solution

By collaborating with stakeholders, 14 internal product teams, and leadership, we successfully built an ecosystem that avoids multiple logins, organizes documentation, and provides a single unified resource.

( Graphic explain How may we build an ecosystem where any developer is able to easy learn and guide their own through the system).

What we achieve!

  • We’ve got a new library updates system that’s a game-changer! It’s got an audit feature that checks the code monthly, so developers can quickly find and fix any issues. This has boosted our productivity and saved our business a whopping 20,000 dollars each month.

  • Added an Al feature to help our developers get onboarded with our products. This has increased usage by a whopping 25%.

  • Made it super easy for developers to find what they need by streamlining the steps and providing clear instructions. This has resulted in an even bigger increase in usage, with a whopping 35% boost!

The Prototype

Here is the prototype after several iterations, including retrospectives and collaborations with internal products.

We were able to quickly identify obstacles and fine-tune it on the fly through lean usability testing sessions, which were observable to PMs and stakeholders.”

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