Our developers faced countless obstacles learning about fragmentation tools.
Here is how we bridge the gap!
The Solution
25%
Added AI feature to guide our developers to onboarding products allow us to increase usage by 25%.
35%
Streamline the steps with one single logging.
Incrementing speed by 35%.
15%
Accelerate the process of develop code and resolved consistency issues in production.
Project Overview
Research Categories
Studies Type
Role/Contribution
Time line
Relevant Tools
Cross-Functional Team
Stakeholder Teams
Users
Evaluative interviews, usability testing and Competitive Analysis.
Research Lead, UX Strategist.
5-months usability testing through internal system.
UserTesting, Miro, Zoom meeting, Team meeting.
UX Researcher, UX Manager, UX Designer
Development Product, Product Managers.
3 users developers (UserTesting), interviews 10 users (developers).
Brief
Problem statement
We need to understand how best to help developers accelerate the life cycle and migrating code.
Approximate 3k users across the organization, try to get value from products, unfortunately the tool are fragmented, incrementing time for production, making developers login several times and get frustrated.
Business objectives
High-Level Research
Increase internal access reducing amount of steps, creating an intuitive products.
Prioritized engagement and accelerate code to production.
Reduce time for employees looking in a fragmented system to fix code.
Research overview
For this project, I lead research conducting interviews and 5 months usability testing through our the internal system with our developers, focus in new hires and medium level developers.
Methodology
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Conducting interviews with stakeholder in the organization, senior and leadership.
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Aloow us to learn from the company and their tool to help developers during the code cycle.
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We learn from our developers In real life going through the system the issues they faced in deleting code until migration.
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Tracking usage and asking developers about the functionality of the internal products after iteration.
Artifacts
Persona
Develop Personas base in our users, I have learn that our persona are new hires and middle level developers with 3 to 5 years of experience.
One of the big issues was simplify developers daily task having an automated set up and know where to find help!
Journey Map
From onboard to internal products to migrating code
From onboard products to migrating code!
Ethnographic
I gather all the frictions high level from usability testing to communicate effective to stakeholders
The Challenge
Stakeholder don’t trust in data!
UX Research I was challenge to help stakeholders understand about the data from our studies.
Stakeholders never engaged in studies before!
What I did as Lead UX Research :
Foster collaboration (communicate early and often)
Invite stakeholder to watch usability testing with minimus tools allow them to learn the frictions in real live.
After each session we jump in Mural to learn the notes from stakeholders since they be able to captures ideas, frictions for iteration.
( Graphic) explain How I connected two rooms and open Mural for collaboration.
The Solution
Working with stakeholders 14 internal products teams and leadership we were able to build an Ecosystem.
Avoiding multiple logins, organized documentation and one single resource.
( Graphic explain How may we build an ecosystem where any developer is able to easy learn and guide their own through the system).
The Insights
The Prototype
Here is the prototype after several iterations including retrospectives and collaborations with internal products, were able to quickly identify obstacles and fine-tune on the fly with lean usability testing session observable to PM’s and stakeholders.
